Business Operations

Business Operations · Article | 01.08.16 Getting the Best from BookScan
by Linda Carlson

IBPA MEMBERS: Don't forget to check out your exclusive member benefit with Nielsen BookScan...

Business Operations · Article | 01.08.16 Old School That’s Good School: Tactics for Customer Care
by Peter Goodman

Certain basic business practices need renewed emphasis in an age of impersonal texting, e-mails,...

Business Operations · Article | 11.02.15 Why and How to Break the Multitasking Habit
by Devora Zack

With too much to do, too little time, and growing piles of daily demands, multitasking is...

Business Operations · Article | 09.01.15 Publishing Children’s Books: What Two Years Have Taught Me
by Darcy Pattison

My first children’s picture book, The River Dragon, was published in 1990 by...

Business Operations · Article | 08.03.15 Ten Common Analytic Mistakes
by Jeff Sauro

Collecting, analyzing, and making decisions from data is the heart of customer analytics. But...

Business Operations · Article | 03.17.15 Business Analytics: The Top Methodologies
by Piyanka Jain

Analytics is not rocket science. And business analytics, which uses relatively simple...